President & CEO
Douglas S. Diggle
My executive experience with passenger fleet operations, combined with a graduate business education, form a comprehensive foundation for serving as a CEO of Across Oceans Group. I have supervised a wide range of special projects and designed international supply chains and services for many classes of seagoing passenger vessels.
While completing my International MBA, I worked in the finance industry, including serving as Head of Software and Technology Growth for the Miami office of the United States Federal Reserve System. After graduating, I accepted a position at Celebrity Cruises, a key subsidiary of Royal Caribbean, LTD., where I was assigned the lead role on a special executive audit team.
While conducting… Read more about Douglas Diggle
Michael T. Moore:
Michael T. Moore has practiced maritime and aviation law for over 30 years. His well known maritime law firm has partnered with Across Oceans Group to further protect its clients rights and asst in doing business in the Americas by formulating industry specific local contracts, support and warranty service agreements with Cruise Lines and Yachts serviced through the Across Oceans Group.
He is the Chairman of the International SeaKeepers Society. He is a past chairman of The Florida Bar Admiralty Law Committee, and is on the board of advisers of the Maritime Personal Injury Reporter. He is a former president of the Marine Council of Florida and was inducted as one of the few lawyer members of the National Marine Banker’s Association.
“No Law or ordinance is mightier than understanding” – Plato
Jeff Solomon is a Customer Experience and Marketing Expert with over 20 years in the hospitality and service industries, including marketing, public relations, spa and fitness, recreation and entertainment. He is a leader in the establishment of operational excellence while driving bottom-line ROI through focus on the needs of all “invested” business partners: customers, employees and investors.
Jeff’s background is rich with management and leading large organizations, including over ten years as at a 10k-resident resort community. Jeff knows first-hand that it’s all about the people and their experiences which make an organization successful. He has also consulted with several additional communities and resorts throughout the southeast, improving their guest and resident experiences, writing policies and procedures and streamlining management operations. Jeff also works with cruise and travel industry professionals, helping them with all aspects of their client relationships, marketing efforts and public relations campaigns. He is also a founder of the Insecta-Safe program for hotels, resorts and ships and writes a column with AOG founder, Douglas Diggle, as ‘The Travel Gurus.”
Jeff joins the Across Oceans Group to offer expertise for their clients with regards to marketing, advertising, product exposure and maintaining/improving the customer experience.
“It’s not what you tell people that they will remember, but rather, how you tell them.”
Brian K. Lunsford:
Brian Lunsford has worked both shipboard and in the Cruise Line Executive Offices for 20 years. During this time he oversaw Entertainment and Entertainment Technical Operations. He was responsible for directing teams of personnel both shore side and on board. Some of the major areas of responsibility included Interactive Television, Broadcast / Video, TVRO Satellite reception, Lighting, Audio, and Stage Machinery. On board personnel counted within these areas added to more than 125 persons.
Brian created and managed operational budgets associated with these areas that totaled to $6,000,000+ annually. Brian negotiated and secured contracts for video content with companies such as Turner Broadcasting, ESPN, and BBC. Brian oversaw all Entertainment Systems installations during build of new vessels including all Millennium class vessels, and Solstice, equinox, and Eclipse of the Solstice class for Celebrity Cruises. Additionally, Brian oversaw Entertainment Systems installations during dry docks and revitalization’s including those on Century, Millennium, and Constellation as well as Azamara Journey and Quest.
“Before machines the only form of entertainment people really had was relationships” – Douglas Coupland
Henry Murphy is the “Vice President of Technology & BPO” Across Oceans Group. His relationship brings to bear many years of entrepreneurial and business experience.
A serial entrepreneur, Henry has successfully launched and developed over a dozen businesses. Parlaying this experience, Henry is currently the managing partner of a thriving business-consulting firm. His projects have covered the spectrum from auto warranty and insurance to the student loan and merchant services industries. Along the way forging strategic relationships with Fortune 500 companies such as AIG, First Data and Sallie Mae.
An early adopter and BPO (Business Processing Outsourcing) Pioneer, Henry developed a full service contact center in Manila, Philippines in 2001. Since then he has had continued success with several ongoing contact center operations.
An avid runner, fitness & yoga enthusiast, Henry currently resides in Miami Florida.
Steven led the on board revenue management department at Royal Caribbean with annual sales in excess of $750 million across 22 vessels. As part of the Across Oceans Group team he is a proven leader of global cruise lines’ new revenue and new product generating organization including retail, casino, spa services, photographic services and fine art sales. Recently, he has completed assignments with Disney, Universal Studios, SeaWorld Parks and Cabo San Lucas and Sandals / Beaches to further enhance the revenue stream and brand awareness.
He led centralized leasing and retail for Starwood at 150+ locations encompassing $100 million. He also increased Hilton Hotels leased spaces productivity by 75% and drove sales of $150 million. Steven sits on the board of trustees for Give Kids the world Kissimmee, Big Brothers Big Sisters of Orlando, Shepherds Hope of Florida and Canine companions for Independence.
“Value is about the quality of what you do, the integrity of the brand and consistently delivering the brand promise” – Arnold H. Glasgow
D. Jack Giado:
D. Jack Gaido is a Technology, Sales and Business Development Executive with extensive knowledge relating to Enterprise Database Technology, Wireless Network Implementation, Mobile Technology and Apple Technology within Enterprise and Hospitality environments.
Jack has notable experience in Database Solutions, Mobility Solutions, Consumerization of IT, BYOC in Hospitality, BYOD in Enterprise, International Business Development and Technology Partnerships.
His experience represents twenty-six years of sales and business development practical application in Enterprise, Computer Hardware and Software, Hospitality Guest Technology and Commercial Sales. Jack has had executive sales experience in domestic US companies such as Blueport Wireless, Apple and SAP and international experience with Jigsaw out of London, United Kingdom and Vita Group out of Brisbane, Australia.
“It has become appallingly obvious that our technology has exceeded our humanity” – Albert Einstein
Kevin Yombor, Esq. :
Kevin has developed significant experience in both litigation defense and contracts. As a litigation defense attorney, Kevin has been involved in defending mass-tort claims alleging total damages in excess of $10M. Kevin has experience in both first and third party defense.
Additionally, Kevin has represented several plaintiffs in their first-party property actions. Kevin earned his Juris Doctor degree from the University of Miami Law School, where he graduated Cum Laude, and has a Bachelor of Arts degree in International Relations from Michigan State University where he minored in the Chinese language. He studied at the Foreign Affairs University in Beijing.
“It is amazing what you can accomplish if you do not care who gets the credit” – Harry S. Truman